Shipping Policy

At ARIVAA, every piece is thoughtfully crafted and carefully delivered to ensure it reaches you safely and beautifully. We are committed to providing a seamless shopping experience—from the moment you place your order to the moment it arrives at your doorstep.
1. When will my ARIVAA order arrive?

Every ARIVAA piece is made with exceptional craftsmanship and attention to detail. Once your order is confirmed, it is carefully handcrafted and dispatched within 2–3 weeks. Delivery timelines may vary slightly depending on your location.

For international orders, please contact us at +91 70217 41734 or teamarivaa@gmail.com for shipping timelines and assistance.
2. Where do you ship?

We currently deliver across India with secure and insured shipping.

If you're looking to place an international order, please reach out to us at teamarivaa@gmail.com or +91 70217 41734, and our team will be happy to assist you.
3. Can I change my shipping address after placing an order?

Yes. If your order has not yet been dispatched, we can update your shipping address.

Please contact us as soon as possible at +91 70217 41734 or teamarivaa@gmail.com, and we'll do our best to accommodate your request.

Once production has begun, cancellation requests may no longer be possible.
4. Is my order insured during transit?

Absolutely. Every ARIVAA shipment is fully insured until it reaches you, ensuring your jewellery is protected throughout its journey.
5. Where does my order ship from?

All ARIVAA jewellery is thoughtfully handcrafted and carefully packaged before being shipped from our studio in Mumbai, India.
6. I ordered the wrong ring size. What should I do?

Don't worry—we're here to help.

If you've ordered the wrong size, simply get in touch with our team. We'll resize your jewellery for a minimal resizing fee (where the design permits).

If you're unsure about your size before placing an order, we recommend referring to our Ring Size Guide or contacting us at teamarivaa@gmail.com for assistance.
7. How do I request an exchange?

To initiate an exchange, please contact our customer care team at teamarivaa@gmail.com or +91 87798 84542.
Our team will guide you through the exchange process and assist you with the next steps.
8. How can I track my order?

Once your order has been dispatched, you'll receive your tracking details via Email and WhatsApp, allowing you to follow your order every step of the way.
9. Will I need to sign for my delivery?

Yes. To ensure the safety of your jewellery, all ARIVAA deliveries require a signature from the recipient at the time of delivery.
10. What if my package arrives damaged?

If your package appears damaged or tampered with upon delivery, please refrain from accepting it if possible and contact us immediately at teamarivaa@gmail.com or +91 87798 84542. Our team will assist you in resolving the issue at the earliest.

Shipping Policy FAQ's

1. When will my ARIVAA order be shipped?

All ARIVAA jewellery is carefully crafted and quality-checked before dispatch. Orders are typically shipped within 12–15 business days from the date of purchase.
2. Where does ARIVAA ship?

We currently ship across India.
3. Do you offer international shipping?

Yes. We do accept export orders.
For international shipping inquiries, please contact us at: +91 8779884542
Our team will guide you through the process.
4. How will I know when my order has been shipped?

Once your order has been dispatched, you will receive a shipping confirmation along with your tracking details via your registered email address or mobile number.
5. How can I track my order?

You can track your shipment using the tracking link shared once your order has been dispatched. If you require assistance, our customer support team is always happy to help.
6. Can I cancel my order?

Yes. Orders may be cancelled within 24 hours of placing the order.
7. Order Cancellation

Orders may be cancelled within 24 hours of placing the order. Customers may choose: Full Refund, or Lifetime Store Credit. Approved refunds are initiated within 3 working days. Orders that have entered manufacturing or dispatch may not be eligible for cancellation.
8. Returns & Exchanges

Eligible products may be exchanged within the timeline mentioned in our Exchange Policy. Refund requests are accepted only according to our Return & Refund Policy.

The following products are not eligible for return or refund:

  • Customized jewellery
  • Personalized products
  • Engraved jewellery
  • Complimentary gifts
  • Special order pieces
9. Product Warranty

ARIVAA stands behind the quality and craftsmanship of every piece. Manufacturing defects, if any, will be handled according to our Warranty Policy.
The warranty does not cover:

  • Normal wear and tear
  • Accidental damage
  • Misuse
  • Improper storage
  • Unauthorized repairs or alterations
10. Jewellery Care

Customers are advised to:
Store jewellery separately. Avoid contact with perfumes, chemicals, and cosmetics. Remove jewellery before swimming, exercising, or engaging in heavy activities. Clean jewellery only using recommended methods.
Failure to follow proper care instructions may affect the appearance and longevity of the jewellery.
11. Intellectual Property

All content on the ARIVAA website, including but not limited to:

  • Logo
  • Brand name
  • Product designs
  • Photographs
  • Videos
  • Graphics
  • Website content
  • Product descriptions

is the exclusive intellectual property of ARIVAA and may not be copied, reproduced, distributed, or used without prior written consent.
12. User Conduct

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt unauthorized access to our systems.
  • Upload malicious software or harmful code.
  • Misrepresent your identity.
  • Interfere with the operation of the website.

Violation of these Terms may result in suspension or termination of access.
13. Third-Party Services

Our website may contain links to third-party websites or payment gateways. ARIVAA is not responsible for the content, privacy practices, or policies of third-party platforms.
14. Limitation of Liability

To the maximum extent permitted by law, ARIVAA shall not be liable for any indirect, incidental, consequential, or special damages arising from:

  • Use of the website
  • Purchase of products
  • Delay in delivery
  • Website interruptions
  • Technical errors
  • Third-party service failures

Our total liability shall not exceed the amount paid by the customer for the respective order.
15. Events Beyond Our Control

There may be occasions when circumstances beyond ARIVAA's reasonable control affect our ability to process, manufacture, or deliver your order within the estimated timelines.

Such circumstances may include, but are not limited to:

  • Natural disasters
  • Floods or earthquakes
  • Fire
  • Government restrictions or regulatory changes
  • Pandemics or public health emergencies
  • Labour strikes
  • Transportation or courier disruptions
  • Power or internet outages
  • Any other unforeseen events beyond our reasonable control

    In such situations, ARIVAA shall not be held liable for delays or failure to perform its obligations. However, we will make every reasonable effort to keep you informed and fulfil your order at the earliest possible opportunity.
16. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy. By using our website, you consent to such collection and use of your information.
17. Governing Law

These Terms & Conditions shall be governed by the laws of India. Any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the competent courts where ARIVAA's registered office is situated.
18. Changes to these Terms

ARIVAA reserves the right to modify these Terms & Conditions at any time. Updated versions will be published on this page, and continued use of the website constitutes acceptance of the revised Terms.

Contact Us

For any questions regarding these Terms & Conditions, please contact us:

ARIVAA Customer Care Email: teamarivaa@gmail.com
Customer Support: +91 7021741734 , +91 8779884542