RETURN POLICY

At ARIVAA, every piece of jewellery is meticulously crafted and thoroughly inspected before it reaches you. We hope you love your purchase, but if for any reason you wish to return it, we're here to assist you.

Please read our Return Policy carefully.
1. Return Eligibility

You may request a return within 24 hours of receiving your order.
To be eligible for a return: The jewellery must be unused, unworn, and in its original condition.
The product must be returned in its original packaging along with the invoice, authenticity certificate (if applicable), and any complimentary items received with the order.
The jewellery must not show any signs of wear, damage, resizing, alteration, or tampering.
To initiate a return, customers are required to share clear photographs of the product along with a brief explanation or feedback describing the reason for the return. This helps our team review the request efficiently and continuously improve our products and customer experience.

Returns requested after the specified time period may not be accepted.
2. Products Not Eligible for Return

For hygiene, customization, and quality assurance reasons, the following items are not eligible for return:

  • Customized or made-to-order jewellery
  • Personalized or engraved pieces
  • Jewellery purchased during promotional offers, festive sales, or clearance events
  • Complimentary gifts received with your purchase
  • Jewellery that has been resized, altered, repaired, or modified after delivery
  • Products showing signs of misuse, accidental damage, or improper handling
3. Quality Inspection

Once your returned jewellery is received, it will undergo a detailed quality inspection by our experts.
ARIVAA reserves the right to approve or decline a return request if the returned product does not meet the eligibility criteria outlined in this policy.
4. Damaged or Incorrect Orders

If you receive:

  • A damaged product,
  • A defective item due to a manufacturing issue, or
  • An incorrect product,

please notify our Customer Support Team within 24 hours of delivery.
Kindly share your order number along with clear photographs of the product and packaging so that our team can investigate and provide a suitable resolution.
5. Return Process

To initiate a return:
Contact our Customer Support Team within 24 hours of receiving your order.
Share your order number and the reason for the return.
Our team will review your request and provide return instructions.
Once the returned product is received and successfully passes our quality inspection, the return will be processed in accordance with our Refund Policy.
6. Important Information

Return requests made beyond the eligible time frame may not be accepted.
Returned products must be securely packed to avoid damage during transit.
ARIVAA is not responsible for products damaged due to improper return packaging.
Returns that do not comply with this policy may be declined.
7. Need Assistance?

For any questions regarding returns, our Customer Care Team is happy to assist you.
Email: teamarivaa@gmail.com
Customer Support: +91 7021741734, +91 8779884542