RETURN POLICY
At ARIVAA, every piece of jewellery is meticulously crafted and thoroughly inspected before it reaches you. We hope you love your purchase, but if for any reason you wish to return or exchange it, we’re here to assist you.
Please read our Return Policy carefully.
1. 15-DAY MONEY-BACK
Applicable on online orders.
ARIVAA offers a 15-Day Full Value Exchange on eligible online orders, giving you the flexibility to exchange your jewellery within 15 days of receiving your order.
Exchange your jewellery for another eligible ARIVAA piece of equal or higher value.
In case of an equal-value exchange, no balance amount will be retained by ARIVAA.
For an upgrade to a higher-value product, the difference in value will be payable by the customer.
The jewellery must be unused, unworn, and in its original condition.
The product must be returned in its original packaging along with the invoice, authenticity certificate (if applicable), and any complimentary items received with the order.
The jewellery must not show any signs of wear, damage, resizing, alteration, repair, or tampering.
The 15-day exchange facility is subject to ARIVAA’s quality inspection and eligibility criteria.
2. RETURN ELIGIBILITY
For return requests, customers must contact ARIVAA within 24 hours of receiving the order.
To be eligible:
The jewellery must be unused and unworn.
The product must be in its original condition and packaging.
The original invoice and authenticity certificate (if applicable) must be included.
Any complimentary items received with the order must also be returned.
The jewellery must not show any signs of wear, damage, resizing, alteration, repair, or tampering.
Customers are required to share clear photographs of the product along with a brief explanation or feedback regarding the reason for the return.
Returns requested after the specified time period may not be accepted.
3. PRODUCTS NOT ELIGIBLE FOR RETURN
For hygiene, customization, and quality assurance reasons, the following products are not eligible for return:
Customized or made-to-order jewellery
Personalized or engraved jewellery
Jewellery purchased during promotional offers, festive sales, or clearance events
Complimentary gifts received with an order
Jewellery that has been resized, altered, repaired, or modified after delivery
Products showing signs of misuse, accidental damage, or improper handling
4. QUALITY INSPECTION
Once the returned jewellery is received, it will undergo a detailed quality inspection by our experts.
ARIVAA reserves the right to approve or decline a return request if the returned product does not meet the eligibility criteria outlined in this policy.
5. DAMAGED OR INCORRECT ORDERS
If you receive:
A damaged product
A defective item due to a manufacturing issue
An incorrect product
please notify our Customer Support Team within 24 hours of delivery.
Kindly share your order number along with clear photographs of the jewellery and packaging. Our team will review the issue and provide a suitable resolution.
6. RETURN PROCESS
To initiate a return:
Step 1: Contact our Customer Support Team within the applicable time period.
Step 2: Share your order number and the reason for the return.
Step 3: Share clear photographs of the jewellery and packaging.
Step 4: Our team will review your request and provide the necessary return instructions.
Step 5: Once the jewellery is received and successfully passes our quality inspection, the return will be processed in accordance with ARIVAA’s applicable refund terms.
7. IMPORTANT INFORMATION
Return requests must be raised within the applicable time frame mentioned above.
The 15-Day Full Value Exchange is applicable only to eligible online orders.
All returned jewellery is subject to quality inspection.
Returned products must be securely packed to prevent damage during transit.
ARIVAA is not responsible for products damaged due to improper return packaging.
Returns that do not comply with this policy may be declined.
Shipping or other applicable charges, if any, may be deducted as per ARIVAA’s applicable terms.
8. NEED ASSISTANCE?
For any questions regarding your return or exchange, our Customer Care Team is happy to assist you.
Email: teamarivaa@gmail.com
Customer Support: +91 7021741734 / +91 8779884542
ARIVAA — For Your Forever.